Get in Touch With Us
This page tells you how to reach the editorial team behind Social Casinos, what we can help with, and — just as important — what we cannot. We research and compare sweepstakes casinos and social casinos available to players in the US. We are an independent publisher, not an operator, so we do not hold accounts, balances or coin packages on anyone's behalf.
Email us and what to include
Email is the only channel we monitor. Write to [email protected] and a member of the team will read it. We do not publish a phone number or run a live chat, because most of what readers ask needs a written, checkable answer.
You will get a faster and more useful reply if your message includes:
- The page you were reading — a link or the page title is enough.
- The operator involved, if your question is about a specific brand such as Spinblitz, Lone Star or Casino.Click.
- Your state, if the question touches availability or eligibility. Sweepstakes rules differ sharply from one state to the next.
- What you have already checked — the operator's official rules, their terms, or their support team.
Please do not send passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and we will delete any that arrive.
Where to go first if it is an account problem
We cannot access, credit, unlock, verify or close an account at any platform we write about. If your issue is a stuck redemption, a missing bonus, a failed identity check or a closed account, the operator's own support team is the only party who can act on it. Most run email support and in-app help centers, and reputable ones publish a complaints procedure inside their terms.
A practical order of escalation:
- Contact the operator's support directly and keep the ticket reference.
- Re-read the official rules and sweepstakes terms and conditions for the promotion in question — playthrough conditions and coin expiration dates resolve a large share of disputes.
- If the operator has a formal complaints stage, use it in writing.
- Tell us what happened. We cannot arbitrate, but a documented pattern does affect how we describe a brand.
How our commercial relationships work
Some of the links on this site are commercial. If you sign up through one, we may earn a commission at no extra cost to you. Commission does not buy position, rating or favorable wording — our order is set editorially, and brands cannot pay to be added to or removed from a comparison. If you think a page reads otherwise, that is worth an email.
Questions about specific operators we cover
Most reader mail is about one of the platforms in our rankings. Here is the kind of thing we can and cannot clarify for the three we are asked about most.
Spinblitz
Our top-rated listing, and the one that generates the most questions, largely because of the headline promotion: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-only currency — they carry no prize value and cannot be redeemed, so a very large Gold Coin figure is a measure of playtime, not of potential prizes. Questions we can answer: what the dual-currency split means, how the promotion is structured, and what to look for in the official rules. The limitation worth knowing: a headline Gold Coin number tells you nothing about Sweepstakes Coin availability, which is what redemption actually depends on, and the terms attached to the jackpot element are the operator's to define and can change.
Lone Star
Listed second, and notable for a welcome offer stated as up to 500k GC and 105 free SC — one of the few bundles in our table to put a specific Sweepstakes Coin figure next to the Gold Coin figure, which is why readers write in comparing it to the rest. The word "up to" is doing real work here: the full amount is typically tiered across first-purchase steps rather than handed over on signup, and the SC portion will carry promotional playthrough requirements before redemption is possible. Check the current terms on the operator's site before assuming a number applies to you.
Casino.Click
Also rated 9.9, with a deliberately small entry offer — 150 extra coins and 10 free spins — which makes it a common subject of "is this worth it" emails. The honest read: it is a low-commitment way to see whether the platform's game selection and interface suit you, not a route to a meaningful prize balance. Free spins are usually tied to named titles and to a specific coin type, so read which currency the spins are played in before you judge the value.
Welcome offers at a glance
This is the comparison readers most often ask us to restate in a message. Every figure below is the operator's advertised headline offer, not a tested outcome, and all of them are subject to that operator's own terms, eligibility rules and state restrictions.
| Platform | Advertised welcome offer | Editorial rating |
|---|---|---|
| Spinblitz | 100 Million Gold Coins with the BLITZ JACKPOT | 10.0 |
| Lone Star | Up to 500k GC and 105 free SC | 9.9 |
| Casino.Click | 150 extra coins and 10 free spins | 9.9 |
| SplashCoins | 200% welcome offer | 9.5 |
| Free Spins | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot | 9.5 |
| Lucky.me | 40,000 GC and 40 free SC welcome bundle | 9.4 |
| Crown Coins | 150% welcome bonus | 9.3 |
| Crash Duel | 200,000 GC + 100 free SC | 9.3 |
| Spree | 25,000 GC welcome offer | 9.0 |
| Mr Goodwin | 125,000 free coins on signup | 9.0 |
Ratings are our own editorial scores. They are not customer review scores and they are not a prediction of what any individual will experience.
Money questions we get asked
You do not have to spend anything to use a sweepstakes casino. The model is built around promotional entry: Gold Coins are for play only, while Sweepstakes Coins are the promotional entries that can, once conditions are met, be put toward prize redemption. Legitimate operators provide a no-purchase-necessary route — commonly a mail-in alternative method of entry, plus daily login coins, social promotions and time-limited events. The details of the free route sit in each operator's official rules, and we will happily point you to where in the terms to look.
Coin packages are optional. When people do buy them, US platforms typically accept debit cards, ACH bank transfers and online payment providers; some support e-wallets and, less often, other online payment rails. Availability varies by operator and sometimes by state, so the accepted list on the cashier page is the only reliable source.
On the way out, redemption is not a withdrawal and it is not instant. Expect a minimum Sweepstakes Coin threshold, identity verification before a first redemption, playthrough conditions on promotional coins, per-day or per-transaction redemption limits, and a processing window on the operator's side after approval. Coins can also expire. Prize redemptions may be taxable under federal and state rules — keep your own records and consult official guidance or a tax professional if amounts are significant. We cannot advise on your tax position.
What the games actually are
If you are writing to ask what a platform offers, the catalogs across the brands we list generally break down into a few categories:
- Slots — the bulk of most libraries, ranging from low-volatility grinders to high-variance titles. Named promotions sometimes attach to specific games, as with the Gorilla Slot spins in the Free Spins offer.
- Jackpot games — including progressive-style pools, where the advertised total is shared and outcomes remain entirely chance-based.
- Table-style games — blackjack, roulette and poker variants played in the platform's coin currencies.
- Live dealer rooms — offered by some operators but not all, and often restricted to certain coin types.
- Instant and crash-style games — fast rounds with a visible multiplier, the format Crash Duel is named for.
- Mobile play — most platforms run in a browser on a phone, with dedicated apps at some brands. Availability of apps changes, so check the store listing for your state.
RTP and volatility figures, where displayed, come from the game supplier. We report them when an operator publishes them; we do not estimate them.
Other products these operators run
Several of the brands in this space run more than a sweepstakes casino. Common adjacent lines include purely social casino apps with no prize redemption at all, sportsbook-style sweepstakes products where entries are placed on events rather than slots, and free-to-play poker or bingo rooms. These sit under different promotions, sometimes different account terms, and often a different state availability list from the casino product. If you are asking us about an offer, tell us which product it appeared in — the same brand can run very different rules across its lines. If your question is about play outside the US model entirely, our coverage of casinos operating outside GamStop in the UK is a separate topic with separate rules.
Eligibility, states and what we will not tell you
Sweepstakes casinos are governed largely at state level in the US, not by a single national framework. Some states allow most operators, some have passed restrictions or taken enforcement action, and operators independently choose which states to serve based on their own legal assessment. Laws and eligible-state lists change frequently. Geolocation checks are standard, and accounts are generally limited to US residents.
Minimum age is usually 18, but some operators set 21 either everywhere or in particular states. Always confirm on the platform itself.
We will explain how the sweepstakes model works and where to find an operator's eligible-state list and official rules. We will not tell you that a specific site is legal for you to use, and we do not give legal or tax advice. If you need certainty, check the operator's terms and applicable state law, or speak to a qualified professional.
Responsible play and support
If your message concerns your own play or someone else's, say so and we will respond with resources rather than recommendations. Most platforms offer deposit and purchase limits, session reminders, cooling-off periods and self-exclusion; these live in account settings and take effect at the operator level only. Device-level gambling blocking software covers more ground if you want a broader block.
Independent help in the US is available through the National Council on Problem Gambling and through Gamblers Anonymous. We are a publisher, not a support service, and we will always point you to those organizations rather than attempt counseling ourselves.
Corrections, and how we assess what we publish
Our rankings come from desk research: reading published terms and official rules, comparing advertised offers, checking stated eligibility and redemption conditions, and tracking how consistently an operator discloses them. We have not deposited, purchased or redeemed at any platform, and we do not present advertised figures as tested results. Everything on the site carries a fact-check date — this page was last reviewed Sep 23, 2026 by Ryan Fletcher.
If you find a figure that has changed, a state list that is out of date, or an offer whose terms no longer match what we describe, send it over with a link. Corrections are the most useful mail we get, and we prioritize them.
Response times and next step
A person reads every message. We aim to reply within two business days, and longer around holidays. We do not send automated replies in place of a real answer, and we do not add anyone to a mailing list for writing in.
If your question is time-sensitive and involves your balance, your verification or a pending redemption, contact the operator first — they hold the account and we do not. For anything about our coverage, our rankings or a fact you think we have wrong, write to the editorial team and we will take it from there.